At The Halloween Spot Shop, we’re dedicated to making your Halloween experience magically hassle-free! Whether you’re preparing for a spooky party, trick-or-treating, or just getting into the Halloween spirit, we’ve got you covered with our straightforward shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!

Shipping Methods & Delivery Times

We offer two convenient shipping options to ensure your Halloween costumes arrive in time for the festivities:

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Ideal for last-minute Halloween planners
  • Free Shipping – Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • Perfect for early Halloween shoppers

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak Halloween season (September-October).

Returns & Exchanges Policy

We want every costume to be perfect for your spooky celebrations! If something isn’t quite right, our friendly returns policy is here to help.

Returns & Exchanges Overview

We accept returns and exchanges within 15 days of you receiving your order. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Step-by-Step Return Process

  1. Contact Our Customer Service Team

    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure you include all necessary information.

  2. Wait for Return Authorization

    Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.

  3. Package Your Return

    Securely package the item(s) with the original packaging and include:

    • The Return Authorization Number clearly visible on the outside
    • A copy of your original order confirmation
    • A note explaining the reason for return
  4. Ship Your Return

    Send your package to:
    The Halloween Spot Shop
    3860 Wayback Lane
    Louisville, KY 62858
    US

    Important: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Halloween Spot Shop Team,

I would like to request a return/exchange for my recent order.

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Item(s) to Return: [Product Name(s) and Quantity]
  • Reason for Return: [Please specify: Wrong Size, Damaged Item, Different Than Expected, etc.]
  • Preferred Resolution: [Refund / Exchange for (specify product and size)]

Please let me know the next steps.

Thank you,
[Your Full Name]

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: 5-10 business days for the refund to appear in your account, depending on your financial institution

Please Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement item.

Non-Returnable Items

To ensure everyone’s safety and hygiene, the following items cannot be returned or exchanged:

  • Costume Wigs (for hygiene reasons)
  • Opened or used Adult Costumes and Kids Costumes
  • Items without original tags or packaging
  • Personalized or custom-made items

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

Questions?

Our friendly customer service team is here to help make your Halloween experience magical!

  • 📧 Email: [email protected]
  • 📬 Mail: The Halloween Spot Shop, 3860 Wayback Lane, Louisville, KY 62858, US

We typically respond within 24 hours during business days.

🎃 Thank you for choosing The Halloween Spot Shop! 🎃

Have a spooktacular Halloween!

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